Privacy Policy

Let's Cater Company ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information that you provide directly to us, and information that is collected automatically when you use our website or services.

Information you provide

• Name, email address, phone number, and event address when you submit an inquiry or place a booking.
• Event details such as date, guest count, menu preferences, and dietary or allergy information.
• Payment information (processed through our payment provider — we do not store full card numbers on our servers).
• Any other information you choose to share with us in correspondence.

Information collected automatically

• Device and browser information (type, operating system, screen size).
• IP address and approximate location.
• Pages visited, time on site, and referring URL.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, prepare quotes, and fulfil catering bookings.
• Process payments and send invoices, receipts, and booking confirmations.
• Communicate with you about your event, including reminders and follow-ups.
• Improve our website, services, and customer experience.
• Comply with legal and tax obligations in the State of Kuwait.
• Send occasional marketing communications, which you can opt out of at any time.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect parts of the site that rely on them.

4. Sharing Your Information

We do not sell your personal information. We share it only with:

• Service providers who help us operate our business (payment processors, hosting providers, email and analytics tools), bound by confidentiality obligations.
• Vendors and partners required to deliver your event (for example, venue staff or rental suppliers), and only the minimum information needed.
• Government authorities when required by law, court order, or to protect our legal rights.

5. Data Security

We apply reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as needed to provide our services, meet our legal and accounting obligations, and resolve disputes. Booking and invoice records are typically kept for the period required by Kuwaiti tax and commercial law.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal obligations.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at support@cater.com.kw.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with information, please contact us and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites (for example, social media platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was most recently revised. Material changes will be highlighted on our website.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Kuwait. Any disputes arising from this Policy will be resolved before the competent courts of Kuwait.