Data Deletion

Let's Cater Company ("we", "us", or "our") gives you full control over the personal information linked to your Cater account. This page explains how to request deletion of your account and data, what is removed, and what we are legally required to keep.

1. What This Page Covers

This applies to data associated with your Cater account in the Cater mobile app and on our website — including the account you create to place catering orders and bookings. If you only contacted us by email or phone and never created an account, you can still request deletion using the contact details below.

2. How to Request Deletion

You can ask us to delete your account and personal data in either of these ways:

From within the app

1. Open the Cater app and sign in to your account.
2. Go to Profile → Account Settings.
3. Select Delete My Account and confirm the request.

By email

Send a deletion request from the email address linked to your account to support@cater.com.kw with the subject line "Delete My Account". To help us locate your records and verify your identity, please include the name and phone number on your account. We will never ask you for your password.

3. What We Delete

Once your request is verified, we permanently delete:

• Your account profile — name, email address, and phone number.
• Saved delivery and event addresses.
• Saved preferences, dietary or allergy notes, and favourites.
• Order and booking history held under your account, except where we are required to retain records (see below).
• Any marketing or communication preferences linked to your account.

We do not store full payment card numbers on our servers; card details are handled by our payment provider and are not retained by us.

4. What We May Retain

Some information must be kept for a limited time even after your account is deleted, in order to meet our legal, tax, accounting, and fraud-prevention obligations. This may include:

• Invoice, payment, and transaction records required by Kuwaiti tax and commercial law.
• Records needed to resolve disputes, enforce our agreements, or comply with a legal request.

Retained records are kept only for the period required by applicable law, are stored securely with restricted access, and are deleted once that period ends.

5. Timeline

We acknowledge deletion requests within a few business days and complete verified deletions within 30 days. If a longer period is required for records we are legally obliged to retain, we will tell you what is being kept and for how long.

6. After Deletion

Deletion is permanent and cannot be undone. Once your account is deleted you will lose access to your order history and saved details, and you will need to create a new account to place future orders.

7. Questions

If you have any questions about deleting your data, or need help with a request, contact us at support@cater.com.kw.